Return Policy

All of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can email us with photographic proof & request a refund. Please note Personalisable items are non-refundable unless they arrive damaged.

Please email kawaiihugsinfo@gmail.com with your refund claim.

* To complete your return, we require proof of purchase, such as an image of the product.

* To be eligible, the item must be faulty or damaged. Since all our products are personalised, we do not accept refunds if you change your mind. Please provide photographic proof that the product is faulty or damaged.

Additional non-returnable items:

* Personalizable Product

* Downloadable software products

* Book with obvious signs of use

* Any item that is returned more than 30 days after delivery

 

Refunds

We will notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at kawaiihugsinfo@gmail.com

Exchanges 

Due to our products being personalized, We only replace items if they are defective or damaged.

Please email kawaiihugsingo@gmail.com with pictures of the damaged/broken product.

Kindest Regards and thank you for shopping with us.